It's Ffffffffffff

FRIGID out there! Magazines.com will be open today. All 3 news stations are saying to take it slow but the major roads are pretty good. Keep it slow and steady on some of the side streets. they called out Hendersonville as some of the bad roads in the area. Just saw a report from LaVergen where they said roads were passable, just sucked that it is 9 degrees. -10 with the wind chill. Bundle up and head on in. :) Warm up your car and give yourself some extra time.

Monday - January 6

Hello all, Wanted to let you know that I'm on the snow storm, keeping an eye on everything and I'll post something before 5:30am. As usual if we are open make sure you give yourself plenty of time, be safe and take care. As of right now most schools seem to be closed and all the counties except for Davidson and Williamson. You can check channel 2, 4 or 5 news for school closings.

TUESDAY - DECEMBER 10

Hello all, Drive safe today! We did get a little snow last night and people who don't take their time. One of the ops ladies is already in the office, she said coming from Rutherford County the roads were just wet until Franklin. The off ramps were pretty slick so take a lot of time there. Day cares and Schools are closed as is expected when there is a flake of snow but we are open for business. Jason UPDATE - Roger is out on the roads south of town, he also said mostly wet, watch the overpasses and on/off ramps. The parking lot has some ice so watch yourself walking in. And please, clear your windows before you leave.

Saturday Dec 7th

Short Version = We're open. :) Long version = I spent the last 30 minutes or so scanning the news stations and the forecasts for the morning. Looks like Nashville avoided the bad scenario of still raining + sub 32 degree temps. We stopped raining and then the temp dropped which means that most roads are fine. You can go here http://ww2.tdot.state.tn.us/tsw/smartmap.htm?city=Nashville and on the left click "camera" and it will show you the camera's. Everything is flowing fine now and according to the news stations the rain/sleet/drizzle/snow is over for the evening. You can also click "road condition" and it will show you icey spots. As of right now there are none listed. According to the late news you are going to want to take your time on the side streets and your driveway will more than likely be the worst part of your drive. Take your time on the back roads, give extra time and stay warm. Hope to see you all at the Holiday Party!

Let it SNOW!

Hello gang, Bill should have just sent out an email regarding this weather blog we're having to dust off. I'm sitting at home and it is actually snowing right now. It isn't sticking, but it is snowing. As the email said, we are adults, not children. This is a business. Give yourself plenty of time, drive safe! Let's hope this thing blows by us. But if we have some issues in the morning, check here.

Sharpen the Saw

I talk a lot about taking a little bit of time to “sharpen the saw.”

If you’ve ever had to cut something with a saw and you’ve had a dull blade you know that it makes for a tough tough time.   Takes 2 times as long and twice the effort.   You should always take time to sharpen it.   In terms of our career and life, we should take a bit of time each and every day to sharpen our brain.  Hone our skills.

Did you know that in our learning library we have 4 of the top 15 customer service books?    How many have you read????   Any?  

·         The Zappos book, Delivering Happiness

·         The Starbucks Experience

·         Your call is (not that) important to us

·         The Nordstrom Way

We have a ton of books up there.   Even if you are a moderate reader you can take 30 minutes a day and get through a book in a few weeks.   Believe me when I say…..I HATE reading.   Can’t stand it.   But, I do like to make myself better each and every day.   So I do it. 

You are in customer service.  Why wouldn’t you read up, try to learn a new technique or two.   The great thing about sharpening the saw is that it doesn’t just apply to this job.   You can apply it to any future job and in many cases to your personal life.   So there is really not 1 down side to taking some time out to learn something new.  

Give it a shot!   To check those, or any other books from the library, talk to Bill.

Let's have some fun!

Today should be a good day.   It is a new week.   Should be a nice morning and we may see some much needed rain for our gardens this afternoon.    Hopefully everyone is refreshed from the weekend. 

Isn’t it a great day to be alive?    Or would you rather not be with us on Earth today?????  J

Don’t settle for anything less than greatness today.   Have some fun.   Be extra LEGENDARY today.  I’m sure if you thought hard enough you could come up with some very good reasons to be negative today.   But can’t you also find plenty of good reasons to just be in a good mood and make this the best day you can make it?   Take this day as a present.   Have as much enthusiasm as a 6 y/o opening presents on Christmas.

I’m always asking my wife why she isn’t as excited as the dog to see me.   She gives me a kiss and a “hey honey how was your day.”   The dog?   He runs to the door, little paws slipping all over the kitchen floor.  Tail wagging so hard his whole body is moving.   Jumps up trying to give me kisses and then does a bunch of circles around me.  Treat the day like that!