POWERFUL!
Kindness -
a kind deed : favor
the quality or
state of being kind
Did you know that there is 1 principle that is true of each
and every major religion in the world? Each one has
some form of “do unto others as you’d have done unto you.”
Funny that with all the differences we see in each other, we all basically just
want to be treated good. And, if that happened how much better off
would we be?
Being rude to someone has no benefit. Being mean
has no benefit. Yet for a moment it can feel good. It
is just like junk food has virtually no benefit, but for that 1 moment it can
taste so good. We know it isn’t good for us, but it is easy
and hey, everyone else is doing it. Right!?
Hard to do the right thing and be nice to people
sometimes. So much easier just to be mean, especially when so many people
probably deserve it. J
But, the best way to combat a rude customer is with kindness. Not sarcasm
masked as kindness, but good ole fashion kindness. Have you
ever been mad at something, you’re trying to take it out on someone and they
just continue to be nice???? And then you get more mad when you
realize you are the one who’s wrong and this person is just trying to
help??? UGH, why couldn’t they just be mean so you could be
right???? I hate that.
Strength comes in the form of kindness. It is
really hard to be mad at someone who is truly a kind person. As
your customers call in, try to think of the situation they are in, how would
you feel. How would you want the rep to treat you in that
situation? Do unto our customers as we’d have them do unto
us.
Don’t meet the rudeness with rudeness. Nothing
ever gets solved when that happens.
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