Hey gang!
If you were wondering about the Einstein riddle the answer is the Germans. Not the Garmins, as someone suggested. It also, AGAIN, was NOT my mother. Smarties!
Here are some tips to become GREAT Customer Service representatives.
1 - Keep a learning log. Did you ever stop to think about how much information we forget? Sometimes the most simple things in life are forgotten. Sometimes people forget to say "good morning" to their coworkers or "I love you" to their family. Seems stupid, but it happens all the time. We humans are funny critters, we get into a rut and forget the good things sometimes. Keep a log of the things you learn and the things that are important.
2 - Feast on feedback. Listen when your customers tell you what they like, listen MORE when they tell you what they don't like. Actively listen for when customer huff, what did you do to make them do that?
3 - Use the Learning Library. Those books have a million tips, some of them are bound to work for you. There are customer service tips, tips on leadership. Check with Bill and see what's out there.
4 - Keep THEIR best interst in mind. Focus on the customers needs! It amazes me how many "difficult" calls we take, and when I ask "what did they want" a common response is "aaaa, I don't know". No wonder they were difficult, you don't even know what they were calling for.
5 - Develop an Attitude of Gratitude. Don't lose sight of the fact that YOU need Magazines.com and Magazines.com needs YOU. The customers need BOTH of us! Pick your attitude, believe it or not it is 100% YOUR CHOICE. You can spend all day blaming someone else for your mood, or you could just smile and go on with your day. Easy to say, hard to do sometimes. But, it's YOUR choice no matter what you think. Keep a photo of something important to you close by. A reminder of why you work.
Wednesday, October 26, 2011
Friday, October 21, 2011
ALBERT EINSTEIN'S RIDDLE
Don't Cheat!
ARE YOU IN THE TOP 2% OF INTELLIGENT PEOPLE IN THE WORLD? SOLVE THE RIDDLE AND FIND OUT.
There are no tricks, just pure logic, so good luck and don't give up.
1. In a street there are five houses, painted five different colours.
2. In each house lives a person of different nationality
3. These five homeowners each drink a different kind of beverage, smoke different brand of cigar and keep a different pet.
THE QUESTION: WHO OWNS THE FISH?
HINTS
1. The Brit lives in a red house.
2. The Swede keeps dogs as pets.
3. The Dane drinks tea.
4. The Green house is next to, and on the left of the White house.
5. The owner of the Green house drinks coffee.
6. The person who smokes Pall Mall rears birds.
7. The owner of the Yellow house smokes Dunhill.
8. The man living in the centre house drinks milk.
9. The Norwegian lives in the first house.
10. The man who smokes Blends lives next to the one who keeps cats.
11. The man who keeps horses lives next to the man who smokes Dunhill.
12. The man who smokes Blue Master drinks beer.
13. The German smokes Prince.
14. The Norwegian lives next to the blue house.
15. The man who smokes Blends has a neighbour who drinks water.
ALBERT EINSTEIN WROTE THIS RIDDLE EARLY DURING THE 19th CENTURY. HE SAID THAT 98% OF THE WORLD POPULATION WOULD NOT BE ABLE TO SOLVE IT.
ARE YOU IN THE TOP 2% OF INTELLIGENT PEOPLE IN THE WORLD? SOLVE THE RIDDLE AND FIND OUT.
There are no tricks, just pure logic, so good luck and don't give up.
1. In a street there are five houses, painted five different colours.
2. In each house lives a person of different nationality
3. These five homeowners each drink a different kind of beverage, smoke different brand of cigar and keep a different pet.
THE QUESTION: WHO OWNS THE FISH?
HINTS
1. The Brit lives in a red house.
2. The Swede keeps dogs as pets.
3. The Dane drinks tea.
4. The Green house is next to, and on the left of the White house.
5. The owner of the Green house drinks coffee.
6. The person who smokes Pall Mall rears birds.
7. The owner of the Yellow house smokes Dunhill.
8. The man living in the centre house drinks milk.
9. The Norwegian lives in the first house.
10. The man who smokes Blends lives next to the one who keeps cats.
11. The man who keeps horses lives next to the man who smokes Dunhill.
12. The man who smokes Blue Master drinks beer.
13. The German smokes Prince.
14. The Norwegian lives next to the blue house.
15. The man who smokes Blends has a neighbour who drinks water.
ALBERT EINSTEIN WROTE THIS RIDDLE EARLY DURING THE 19th CENTURY. HE SAID THAT 98% OF THE WORLD POPULATION WOULD NOT BE ABLE TO SOLVE IT.
Friday, October 14, 2011
Who Was I??????
There were a couple of correct answers.
1st off, contrary to belief the answer was not my mother. Feel like I'm on SNL Celebrity Jeopardy!
OK, the answer is Habit. Habits can be good and bad, just depends on where you focus them. Force yourself to run a mile for 3 weeks and pretty soon your body will crave it. Sit on the couch for 3 weeks and your body will crave that too.
Habit is yours to do with it whatever you choose. So choose wisely!
1st off, contrary to belief the answer was not my mother. Feel like I'm on SNL Celebrity Jeopardy!
OK, the answer is Habit. Habits can be good and bad, just depends on where you focus them. Force yourself to run a mile for 3 weeks and pretty soon your body will crave it. Sit on the couch for 3 weeks and your body will crave that too.
Habit is yours to do with it whatever you choose. So choose wisely!
WHO AM I????????????????
I am your constant companion.
I am your greatest helper or your heaviest burden.
I will push you onward or drag you down to failure.
I am completely at your command.
Half the things you do, you might just as well turn
over to me, and I will be able to do them quickly and
correctly.
I am easily managed; you must merely be firm with
me.
Show me exactly how you want something done, and
after a few lessons I will do it automatically.
I am the servant of all great men.
And, alas, of all failures as well.
Those who are great, I have made great.
I am not a machine, though I work with all the precision
of a machine.
Plus, the intelligence of man.
You may run me for profit, or run me for ruin; it makes
no difference to me.
Take me, train me, be firm with me and I will put the
world at your feet.
Be easy with me, and I will destroy you.
Who am I?
I am your greatest helper or your heaviest burden.
I will push you onward or drag you down to failure.
I am completely at your command.
Half the things you do, you might just as well turn
over to me, and I will be able to do them quickly and
correctly.
I am easily managed; you must merely be firm with
me.
Show me exactly how you want something done, and
after a few lessons I will do it automatically.
I am the servant of all great men.
And, alas, of all failures as well.
Those who are great, I have made great.
I am not a machine, though I work with all the precision
of a machine.
Plus, the intelligence of man.
You may run me for profit, or run me for ruin; it makes
no difference to me.
Take me, train me, be firm with me and I will put the
world at your feet.
Be easy with me, and I will destroy you.
Who am I?
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