Bet not as much fun as this guy!
Thursday, December 15, 2011
Tuesday, November 29, 2011
LEAP into customer complaints!!!
L - listen, focus on UNDERSTANDING their concern.
E - empathize, imagine yourself in their shoes.
A - acknowledge, tell them you understand.
P - pamper, go the extra mile to make it right.
Pretty simple. I don't know if I've ever said it before but, just help the customer. Be nice and help the customer.
:)
E - empathize, imagine yourself in their shoes.
A - acknowledge, tell them you understand.
P - pamper, go the extra mile to make it right.
Pretty simple. I don't know if I've ever said it before but, just help the customer. Be nice and help the customer.
:)
Let it snow let it snow let it.....
Kinda snow but it's not cold enough to stick??? Hmmm, doesn't have that same flow as the original.
Looks like we may see some flakes this morning, for most this should have no impact, may want to leave early. Colombia may be the worse off today.
MAGAZINES.COM is business as usual today.
Looks like we may see some flakes this morning, for most this should have no impact, may want to leave early. Colombia may be the worse off today.
MAGAZINES.COM is business as usual today.
Friday, November 25, 2011
CYBER MONDAY
No more hype, the day has come. This coming Monday is......Cyber Monday.
Attendance is THE most important thing on Cyber Monday. We need to be here for our customers.
* Leave the house a little earlier. (looks like it may be a cold rainy morning)
* Eat something good and healthy for breakfast. (and do it a little bit earlier!)
* Be here, logged in and READY for customers at the start of your shift.
* Cyber Monday is a big deal to our customers, which makes it a big deal for us. I need 100% of everyone!
* Let's be just a little bit nicer to people on this, our busiest day.
Hey, your here....You may as well have a little fun and be proud of the fact that we work for a company where we actually get to help people! Where we are encouraged to BE NICE and give over the top service. The goal of many customer service call centers is to talk people into keeping things they don't want...NOT HERE! Many customer service call centers tell you to hurry up....NOT HERE!
Your job is to be nice and help people. How cool is that?
So Carpe the day and seize the Diem.
Attendance is THE most important thing on Cyber Monday. We need to be here for our customers.
* Leave the house a little earlier. (looks like it may be a cold rainy morning)
* Eat something good and healthy for breakfast. (and do it a little bit earlier!)
* Be here, logged in and READY for customers at the start of your shift.
* Cyber Monday is a big deal to our customers, which makes it a big deal for us. I need 100% of everyone!
* Let's be just a little bit nicer to people on this, our busiest day.
Hey, your here....You may as well have a little fun and be proud of the fact that we work for a company where we actually get to help people! Where we are encouraged to BE NICE and give over the top service. The goal of many customer service call centers is to talk people into keeping things they don't want...NOT HERE! Many customer service call centers tell you to hurry up....NOT HERE!
Your job is to be nice and help people. How cool is that?
So Carpe the day and seize the Diem.
Friday, November 18, 2011
The Seven Factors of Caller Tolerance
According to Brad Cleveland and Julia Mayben, authors of the book Call Center Management on Fast Forward, there are seven factors of caller tolerance. These are specifically speaking about how long people will wait and what makes some people wait longer than others.
As I mentioned a couple months ago in an email regarding our SLA (Service Level Agreement), Magazines.com goes way out of the way to make our customers happy. Many companies go with an 80/20 rule. This means they want to answer 80% of their calls in 20 seconds or less. Magazines.com has a 96/0 rule. We want 96% of our calls answered as they come in, and most days, weeks and months we make it. This is one reason we hear a TON of customers say "wow, you picked up right away." We are far away from the average company. This means that in most people's eyes we are overstaffed. The argument goes that since the average person is willing to wait 20-30 seconds without getting at all frustrated, you should make them wait that long. We don't do that.
The 7 -
1 - DEGREE OF MOTIVATION - How motivated are the callers. For us, when there is a sale on they are more willing to wait. Customers who HAVE to talk to us to cancel are willing to wait but are often not as patient. Customers with questions may wait, or they may move on to a different company.
2 - AVAILABILITY OF SUBSTITUTES - If they have many options, which they do when it comes to magazines, they are less likely to wait.
3 - COMPETITION'S SERVICE LEVEL - This is where we win BIG over our competition. Many of our competitors have longer hold times. Amazon, for an example, wont allow people to order over the phone, you have to place on the website.
4 - LEVEL OF EXPECTATIONS - Each customer has their own expectation. Some are not accepting of any hold time, some don't mind 5 minutes.
5 - TIME AVAILABLE - If you are on a lunch break and have no place to go, you are probably OK with waiting a bit longer than if you are in a hurry.
6 - WHO'S PAYING FOR THE CALL - Cell phone minutes could be adding up??? Now a days most companies have toll free numbers. But cell phone minutes could make a difference on how long someone wants to wait.
7 - HUMAN BEHAVIOR - The weather, the caller's mood and the time of day can have a bearing on caller tolerance.
These seven factors are not static, they change constantly. Even so, it is important to have a general understanding of the factors affecting our callers' tolerance.
If we are in Q and you notice someone has waited over a minute.... Do you thank them for waiting? At least acknowledge you know they have been waiting?
As I mentioned a couple months ago in an email regarding our SLA (Service Level Agreement), Magazines.com goes way out of the way to make our customers happy. Many companies go with an 80/20 rule. This means they want to answer 80% of their calls in 20 seconds or less. Magazines.com has a 96/0 rule. We want 96% of our calls answered as they come in, and most days, weeks and months we make it. This is one reason we hear a TON of customers say "wow, you picked up right away." We are far away from the average company. This means that in most people's eyes we are overstaffed. The argument goes that since the average person is willing to wait 20-30 seconds without getting at all frustrated, you should make them wait that long. We don't do that.
The 7 -
1 - DEGREE OF MOTIVATION - How motivated are the callers. For us, when there is a sale on they are more willing to wait. Customers who HAVE to talk to us to cancel are willing to wait but are often not as patient. Customers with questions may wait, or they may move on to a different company.
2 - AVAILABILITY OF SUBSTITUTES - If they have many options, which they do when it comes to magazines, they are less likely to wait.
3 - COMPETITION'S SERVICE LEVEL - This is where we win BIG over our competition. Many of our competitors have longer hold times. Amazon, for an example, wont allow people to order over the phone, you have to place on the website.
4 - LEVEL OF EXPECTATIONS - Each customer has their own expectation. Some are not accepting of any hold time, some don't mind 5 minutes.
5 - TIME AVAILABLE - If you are on a lunch break and have no place to go, you are probably OK with waiting a bit longer than if you are in a hurry.
6 - WHO'S PAYING FOR THE CALL - Cell phone minutes could be adding up??? Now a days most companies have toll free numbers. But cell phone minutes could make a difference on how long someone wants to wait.
7 - HUMAN BEHAVIOR - The weather, the caller's mood and the time of day can have a bearing on caller tolerance.
These seven factors are not static, they change constantly. Even so, it is important to have a general understanding of the factors affecting our callers' tolerance.
If we are in Q and you notice someone has waited over a minute.... Do you thank them for waiting? At least acknowledge you know they have been waiting?
Tuesday, November 15, 2011
Are you a professional??
In the simplest sense of the word...YES, because you get paid for what you do.
The dictionary gives this definition.
characterized by or conforming to the technical or ethical standards of a profession (2) : exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
Do you conform to the technical and ethical standards we ask?
A professional puts their clients needs ahead of their own. Many people will give you many different examples of what professionalism means to them.
Ask yourself these questions -
Do you think some details customers give are unimportant?
Do you care about how your peers and customers think about you?
Do you know that your attitude and your behavior can effect others around you?
Do you know that your attitude will effect the way you approach everything in your life.
Do you take responsibility for your mistakes?
Do you accept that everyone makes errors and the best way to handle them is to admit them and move on?
AND NOW THE BIG ONE!!!
Do you know and accept that YOUR success depends on YOUR ability to be honest with YOURSELF?
This is sooo important. Professionalism is something that lives inside you, you control it or your lack of it will control you!
The dictionary gives this definition.
characterized by or conforming to the technical or ethical standards of a profession (2) : exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
Do you conform to the technical and ethical standards we ask?
A professional puts their clients needs ahead of their own. Many people will give you many different examples of what professionalism means to them.
Ask yourself these questions -
Do you think some details customers give are unimportant?
Do you care about how your peers and customers think about you?
Do you know that your attitude and your behavior can effect others around you?
Do you know that your attitude will effect the way you approach everything in your life.
Do you take responsibility for your mistakes?
Do you accept that everyone makes errors and the best way to handle them is to admit them and move on?
AND NOW THE BIG ONE!!!
Do you know and accept that YOUR success depends on YOUR ability to be honest with YOURSELF?
This is sooo important. Professionalism is something that lives inside you, you control it or your lack of it will control you!
Thursday, November 10, 2011
What are the MOST important things in Customer Service???
You can probably go to Barnes and Noble and find 1000 different books with 1000 different opinions. But the lists should be the same. Specific to Magazines.com and I, these are the things I think are the tops...
If you haven't known me that long you will soon find out that I firmly believe in the theory that everything I needed to know I learned in the 2nd grade, none of these things should be an Earth shattering piece of info for you.
#1 - ACTIVE Listening. There is a reason for the ACTIVE in active listening. Bottom line, you cannot help the customer if you don't understand why they are calling. You must be in tune to the 1st statement the customer says. If you are actively listening you can answer all their concerns/questions.
#2 - Give the customer the information they requested. Seems easy enough. But if you are not actively listening this is something that can be a huge detriment. I love bullet points, if a customer comes on the line and says "hey, I need some help, I have this charge I don't understand, I need to order some magazines and why does it take so long to get my mags..." I like to take things 1 at a time and get the customer their answer. "I can help you with all those things. Let's start by locating your account so we can see about this charge." Find the account, go over the charge. "Great, now that we have the charge taken care of let's get your orders going." Take care of the orders. "And finally let’s talk about why the magazines take the time that they take." The KEY to this is I let the customer know right up front that I would answer all her questions 1 at a time. If you don't do that it is quite common for the customer to believe you didn't hear everything and they may start repeating questions or becoming frustrated.
#3 - To quote one of my all-time favorite movies - Roadhouse. "Be Nice". Be nice to the customers, what did you learn about manners in the 2nd grade? Please, thank you, listen, do not speak when someone else is speaking..... These all are great customer service tools. If the customer is upset....Be nice. If they are Irate....Be nicer! If you have to call the help desk you can both....be nice!
These 3 things when done effectively will handle most every issue. MOST customers just want good service, they are trying to get something for nothing.
If you haven't known me that long you will soon find out that I firmly believe in the theory that everything I needed to know I learned in the 2nd grade, none of these things should be an Earth shattering piece of info for you.
#1 - ACTIVE Listening. There is a reason for the ACTIVE in active listening. Bottom line, you cannot help the customer if you don't understand why they are calling. You must be in tune to the 1st statement the customer says. If you are actively listening you can answer all their concerns/questions.
#2 - Give the customer the information they requested. Seems easy enough. But if you are not actively listening this is something that can be a huge detriment. I love bullet points, if a customer comes on the line and says "hey, I need some help, I have this charge I don't understand, I need to order some magazines and why does it take so long to get my mags..." I like to take things 1 at a time and get the customer their answer. "I can help you with all those things. Let's start by locating your account so we can see about this charge." Find the account, go over the charge. "Great, now that we have the charge taken care of let's get your orders going." Take care of the orders. "And finally let’s talk about why the magazines take the time that they take." The KEY to this is I let the customer know right up front that I would answer all her questions 1 at a time. If you don't do that it is quite common for the customer to believe you didn't hear everything and they may start repeating questions or becoming frustrated.
#3 - To quote one of my all-time favorite movies - Roadhouse. "Be Nice". Be nice to the customers, what did you learn about manners in the 2nd grade? Please, thank you, listen, do not speak when someone else is speaking..... These all are great customer service tools. If the customer is upset....Be nice. If they are Irate....Be nicer! If you have to call the help desk you can both....be nice!
These 3 things when done effectively will handle most every issue. MOST customers just want good service, they are trying to get something for nothing.
Wednesday, October 26, 2011
Customer Service Tips
Hey gang!
If you were wondering about the Einstein riddle the answer is the Germans. Not the Garmins, as someone suggested. It also, AGAIN, was NOT my mother. Smarties!
Here are some tips to become GREAT Customer Service representatives.
1 - Keep a learning log. Did you ever stop to think about how much information we forget? Sometimes the most simple things in life are forgotten. Sometimes people forget to say "good morning" to their coworkers or "I love you" to their family. Seems stupid, but it happens all the time. We humans are funny critters, we get into a rut and forget the good things sometimes. Keep a log of the things you learn and the things that are important.
2 - Feast on feedback. Listen when your customers tell you what they like, listen MORE when they tell you what they don't like. Actively listen for when customer huff, what did you do to make them do that?
3 - Use the Learning Library. Those books have a million tips, some of them are bound to work for you. There are customer service tips, tips on leadership. Check with Bill and see what's out there.
4 - Keep THEIR best interst in mind. Focus on the customers needs! It amazes me how many "difficult" calls we take, and when I ask "what did they want" a common response is "aaaa, I don't know". No wonder they were difficult, you don't even know what they were calling for.
5 - Develop an Attitude of Gratitude. Don't lose sight of the fact that YOU need Magazines.com and Magazines.com needs YOU. The customers need BOTH of us! Pick your attitude, believe it or not it is 100% YOUR CHOICE. You can spend all day blaming someone else for your mood, or you could just smile and go on with your day. Easy to say, hard to do sometimes. But, it's YOUR choice no matter what you think. Keep a photo of something important to you close by. A reminder of why you work.
If you were wondering about the Einstein riddle the answer is the Germans. Not the Garmins, as someone suggested. It also, AGAIN, was NOT my mother. Smarties!
Here are some tips to become GREAT Customer Service representatives.
1 - Keep a learning log. Did you ever stop to think about how much information we forget? Sometimes the most simple things in life are forgotten. Sometimes people forget to say "good morning" to their coworkers or "I love you" to their family. Seems stupid, but it happens all the time. We humans are funny critters, we get into a rut and forget the good things sometimes. Keep a log of the things you learn and the things that are important.
2 - Feast on feedback. Listen when your customers tell you what they like, listen MORE when they tell you what they don't like. Actively listen for when customer huff, what did you do to make them do that?
3 - Use the Learning Library. Those books have a million tips, some of them are bound to work for you. There are customer service tips, tips on leadership. Check with Bill and see what's out there.
4 - Keep THEIR best interst in mind. Focus on the customers needs! It amazes me how many "difficult" calls we take, and when I ask "what did they want" a common response is "aaaa, I don't know". No wonder they were difficult, you don't even know what they were calling for.
5 - Develop an Attitude of Gratitude. Don't lose sight of the fact that YOU need Magazines.com and Magazines.com needs YOU. The customers need BOTH of us! Pick your attitude, believe it or not it is 100% YOUR CHOICE. You can spend all day blaming someone else for your mood, or you could just smile and go on with your day. Easy to say, hard to do sometimes. But, it's YOUR choice no matter what you think. Keep a photo of something important to you close by. A reminder of why you work.
Friday, October 21, 2011
ALBERT EINSTEIN'S RIDDLE
Don't Cheat!
ARE YOU IN THE TOP 2% OF INTELLIGENT PEOPLE IN THE WORLD? SOLVE THE RIDDLE AND FIND OUT.
There are no tricks, just pure logic, so good luck and don't give up.
1. In a street there are five houses, painted five different colours.
2. In each house lives a person of different nationality
3. These five homeowners each drink a different kind of beverage, smoke different brand of cigar and keep a different pet.
THE QUESTION: WHO OWNS THE FISH?
HINTS
1. The Brit lives in a red house.
2. The Swede keeps dogs as pets.
3. The Dane drinks tea.
4. The Green house is next to, and on the left of the White house.
5. The owner of the Green house drinks coffee.
6. The person who smokes Pall Mall rears birds.
7. The owner of the Yellow house smokes Dunhill.
8. The man living in the centre house drinks milk.
9. The Norwegian lives in the first house.
10. The man who smokes Blends lives next to the one who keeps cats.
11. The man who keeps horses lives next to the man who smokes Dunhill.
12. The man who smokes Blue Master drinks beer.
13. The German smokes Prince.
14. The Norwegian lives next to the blue house.
15. The man who smokes Blends has a neighbour who drinks water.
ALBERT EINSTEIN WROTE THIS RIDDLE EARLY DURING THE 19th CENTURY. HE SAID THAT 98% OF THE WORLD POPULATION WOULD NOT BE ABLE TO SOLVE IT.
ARE YOU IN THE TOP 2% OF INTELLIGENT PEOPLE IN THE WORLD? SOLVE THE RIDDLE AND FIND OUT.
There are no tricks, just pure logic, so good luck and don't give up.
1. In a street there are five houses, painted five different colours.
2. In each house lives a person of different nationality
3. These five homeowners each drink a different kind of beverage, smoke different brand of cigar and keep a different pet.
THE QUESTION: WHO OWNS THE FISH?
HINTS
1. The Brit lives in a red house.
2. The Swede keeps dogs as pets.
3. The Dane drinks tea.
4. The Green house is next to, and on the left of the White house.
5. The owner of the Green house drinks coffee.
6. The person who smokes Pall Mall rears birds.
7. The owner of the Yellow house smokes Dunhill.
8. The man living in the centre house drinks milk.
9. The Norwegian lives in the first house.
10. The man who smokes Blends lives next to the one who keeps cats.
11. The man who keeps horses lives next to the man who smokes Dunhill.
12. The man who smokes Blue Master drinks beer.
13. The German smokes Prince.
14. The Norwegian lives next to the blue house.
15. The man who smokes Blends has a neighbour who drinks water.
ALBERT EINSTEIN WROTE THIS RIDDLE EARLY DURING THE 19th CENTURY. HE SAID THAT 98% OF THE WORLD POPULATION WOULD NOT BE ABLE TO SOLVE IT.
Friday, October 14, 2011
Who Was I??????
There were a couple of correct answers.
1st off, contrary to belief the answer was not my mother. Feel like I'm on SNL Celebrity Jeopardy!
OK, the answer is Habit. Habits can be good and bad, just depends on where you focus them. Force yourself to run a mile for 3 weeks and pretty soon your body will crave it. Sit on the couch for 3 weeks and your body will crave that too.
Habit is yours to do with it whatever you choose. So choose wisely!
1st off, contrary to belief the answer was not my mother. Feel like I'm on SNL Celebrity Jeopardy!
OK, the answer is Habit. Habits can be good and bad, just depends on where you focus them. Force yourself to run a mile for 3 weeks and pretty soon your body will crave it. Sit on the couch for 3 weeks and your body will crave that too.
Habit is yours to do with it whatever you choose. So choose wisely!
WHO AM I????????????????
I am your constant companion.
I am your greatest helper or your heaviest burden.
I will push you onward or drag you down to failure.
I am completely at your command.
Half the things you do, you might just as well turn
over to me, and I will be able to do them quickly and
correctly.
I am easily managed; you must merely be firm with
me.
Show me exactly how you want something done, and
after a few lessons I will do it automatically.
I am the servant of all great men.
And, alas, of all failures as well.
Those who are great, I have made great.
I am not a machine, though I work with all the precision
of a machine.
Plus, the intelligence of man.
You may run me for profit, or run me for ruin; it makes
no difference to me.
Take me, train me, be firm with me and I will put the
world at your feet.
Be easy with me, and I will destroy you.
Who am I?
I am your greatest helper or your heaviest burden.
I will push you onward or drag you down to failure.
I am completely at your command.
Half the things you do, you might just as well turn
over to me, and I will be able to do them quickly and
correctly.
I am easily managed; you must merely be firm with
me.
Show me exactly how you want something done, and
after a few lessons I will do it automatically.
I am the servant of all great men.
And, alas, of all failures as well.
Those who are great, I have made great.
I am not a machine, though I work with all the precision
of a machine.
Plus, the intelligence of man.
You may run me for profit, or run me for ruin; it makes
no difference to me.
Take me, train me, be firm with me and I will put the
world at your feet.
Be easy with me, and I will destroy you.
Who am I?
Wednesday, March 23, 2011
Running out of stuff!!!
Any particular contest you all would like to have? Got some good ideas? Send them on over!
I'm a little bummed that despite giving away cash money only a handful of people are playing on some days. And, some of those that do are only doing so because they are reminded by people around them.
Maybe I'll take a couple days off from the contest?
Nah, here's what's going to happen today. If you want to be in today's drawing you must let me know. Tomorrow morning I'm gonna put all who entered into a hat and draw a name, the 1 I pull wins. Now, if you go telling everyone you will drastically decrease your own chances.
I also would like for you to head on over to the ops room and let those ladies know how much you appreciate the work they do for us.
That is all.
I'm a little bummed that despite giving away cash money only a handful of people are playing on some days. And, some of those that do are only doing so because they are reminded by people around them.
Maybe I'll take a couple days off from the contest?
Nah, here's what's going to happen today. If you want to be in today's drawing you must let me know. Tomorrow morning I'm gonna put all who entered into a hat and draw a name, the 1 I pull wins. Now, if you go telling everyone you will drastically decrease your own chances.
I also would like for you to head on over to the ops room and let those ladies know how much you appreciate the work they do for us.
That is all.
Tuesday, March 22, 2011
No contest for Tuesday
We are 65% through the month at this point. As a team we are on track to come in right at our budget so the month has been good to us.
Congrats to Cedric who has already made goal!!!!
We have 8 people on track to make goal.
1 or 2 others that will make it once I factor in their project time.
There is still plenty of time left for everyone. I know I say it all the time but we must make the most of EVERY call. Those who are on track do a great job of not letting opportunities slip by.
Every customer counts.
Congrats to Cedric who has already made goal!!!!
We have 8 people on track to make goal.
1 or 2 others that will make it once I factor in their project time.
There is still plenty of time left for everyone. I know I say it all the time but we must make the most of EVERY call. Those who are on track do a great job of not letting opportunities slip by.
Every customer counts.
Monday, March 21, 2011
Monday ~ A new week
Hey gang,
We have been doing great this month. Let's keep it going and improve just a little bit more. 1 more explanation of services, 1 more happy customer, 1 more sale, 1 more cross sell, 1 more save!
We need to make the most of every call and realize that every call is important. Every customer is important.
Today's prize will be awarded to the person with the top overall sale. That is the largest single order under 1 order number. 1 person with 2 order numbers does not count. Largest single order number of the day.
Since I do not have any way to track this in the system if you would like to be considered you will need to send it to me at the END of your shift. Not the next day.
Thank you!
We have been doing great this month. Let's keep it going and improve just a little bit more. 1 more explanation of services, 1 more happy customer, 1 more sale, 1 more cross sell, 1 more save!
We need to make the most of every call and realize that every call is important. Every customer is important.
Today's prize will be awarded to the person with the top overall sale. That is the largest single order under 1 order number. 1 person with 2 order numbers does not count. Largest single order number of the day.
Since I do not have any way to track this in the system if you would like to be considered you will need to send it to me at the END of your shift. Not the next day.
Thank you!
Thursday, March 17, 2011
Friday, last day of this week!
We're right on track this month and we want to keep it going. Today I'd like to see what we can do in terms of pricematching.
Person with the highest number of sales in price matches. Make sure you are using the proper affiliate code as that will be what I use to determine the sales.
Let me know with an email if you want to be included in this one.
Person with the highest number of sales in price matches. Make sure you are using the proper affiliate code as that will be what I use to determine the sales.
Let me know with an email if you want to be included in this one.
Thursday, St Patty's Day
Today it's all about the saves!
Top saver today will win the contest.
If you want to participate in the contest please let me know your favorite TV Show.
I guess mine would be Two and a half men. Winning!
Top saver today will win the contest.
If you want to participate in the contest please let me know your favorite TV Show.
I guess mine would be Two and a half men. Winning!
Wednesday, March 16, 2011
Two winners today!
I am going with overall sales today. Top 2 people will get some nice winnings.
And, hmmmm, let me see here. I would like for everyone who wants to participate to give Bill a paperclip today. :) Don't tell him what it's for. I just like messing with Bill.
And, hmmmm, let me see here. I would like for everyone who wants to participate to give Bill a paperclip today. :) Don't tell him what it's for. I just like messing with Bill.
Sunday, March 13, 2011
It may be a lot to keep track of but it's worth $100
Our website features its Top 10 titles. Right there on the home page.
Here's Monday's contest -
Step 1 - You have to know what our top 10 titles are. So look that up.
Step 2 - You have to track them and send them to me at the end of your shift. Order numbers please. I trust you, but for $100 I need to see some proof. :) Last time I did a total count contest Bill sent me an email that said he sold 32. pfft!
Step 3 - There is no step 3, just do the 1st 2 and that will be it. When you send me your tracking sheet please do not add any extra titles, this will eliminate you. Only the top 10.
Total number of sales for those 10 magazines will win. In the event of a tie we will go to sales.
As normal, if you have questions please feel free to ask!
Here's Monday's contest -
Step 1 - You have to know what our top 10 titles are. So look that up.
Step 2 - You have to track them and send them to me at the end of your shift. Order numbers please. I trust you, but for $100 I need to see some proof. :) Last time I did a total count contest Bill sent me an email that said he sold 32. pfft!
Step 3 - There is no step 3, just do the 1st 2 and that will be it. When you send me your tracking sheet please do not add any extra titles, this will eliminate you. Only the top 10.
Total number of sales for those 10 magazines will win. In the event of a tie we will go to sales.
As normal, if you have questions please feel free to ask!
Thursday, March 10, 2011
Incentive Thursday - March 10
Straight up sales today. Top sales brings home the cashola.
You also need to stop by the classroom and say hi and introduce yourselves to the 2 new employees.
That is all!
You also need to stop by the classroom and say hi and introduce yourselves to the 2 new employees.
That is all!
Tuesday, March 8, 2011
Wednesday - March 9th - Contest
This one is all about the old Call 2 Cancel line.
Make sure you send your log at the END of your shift. Not the next morning. :)
I will also require you to send me an email, this email should include your favorite horror movie. If you do not like horror movies then you are not fit to play. So there!
Enjoy!
Make sure you send your log at the END of your shift. Not the next morning. :)
I will also require you to send me an email, this email should include your favorite horror movie. If you do not like horror movies then you are not fit to play. So there!
Enjoy!
Monday, March 7, 2011
What's my favorite comedy movie
I love to laugh and I have a ton of favorites. I don't think anyone picked a movie I don't have on my tops list. But to get me really going it's got to be a classic. Airplane? close. Better off Dead? GREAT movie, but not my #1.
This is my favorite scene from my favorite comedy movie.
This is my favorite scene from my favorite comedy movie.
Sunday, March 6, 2011
Monday Morning - Time to give out some money
Hope the weekend doesn't prevent people from looking up what we're playing for today.
Today's Prize - Another $100!
Contest -
Step 1 - Tell me in an email your favorite comedy movie ever.
Step 2 - Sell the following magazines.....
People
InStyle
Any length of subscription. They must be paid for.
Step 3 - Track the order numbers and send them to me at the end of your shift.
Step 4 - I'm going to be listening today, give out some legendary service and have some fun!
Fine Print - in the event of a tie winner will be determined by daily total in revenue. Anyone named Bill is not valid for this contest.
Today's Prize - Another $100!
Contest -
Step 1 - Tell me in an email your favorite comedy movie ever.
Step 2 - Sell the following magazines.....
People
InStyle
Any length of subscription. They must be paid for.
Step 3 - Track the order numbers and send them to me at the end of your shift.
Step 4 - I'm going to be listening today, give out some legendary service and have some fun!
Fine Print - in the event of a tie winner will be determined by daily total in revenue. Anyone named Bill is not valid for this contest.
Wednesday, March 2, 2011
March 2nd, 2011 - Incentive
Hey gang,
I'll be announcing the winner of yesterday's $100 in a bit. But today we have another $100 to give out. This will be the last one of this week, more for next week!
What do you have to do today? Just a couple things......
1 - Sell some National Geographic. Sell the most 1 year subscriptions to be precise, we have a new price and it should be celebrated.
2 - I will need you to track this one, so you'll need to send me your order numbers AT THE END OF YOUR SHIFT TODAY. Not tomorrow morning!
Happy selling to all. :)
I'll be announcing the winner of yesterday's $100 in a bit. But today we have another $100 to give out. This will be the last one of this week, more for next week!
What do you have to do today? Just a couple things......
1 - Sell some National Geographic. Sell the most 1 year subscriptions to be precise, we have a new price and it should be celebrated.
2 - I will need you to track this one, so you'll need to send me your order numbers AT THE END OF YOUR SHIFT TODAY. Not tomorrow morning!
Happy selling to all. :)
Tuesday, March 1, 2011
March 1st, 2011 - Incentive
Since our operations department posted checks yesterday I have decided to begin this month with a bang. Today's incentive will be painfully simple. We have quite a few people that seem to have trouble following steps so many of this months challenges will revolve around that.
Step 1 - Send Jason an email with your favorite song.
Step 2 - Be the top seller (overall $$$) of all the people who sent me their favorite song.
That is all!
Step 1 - Send Jason an email with your favorite song.
Step 2 - Be the top seller (overall $$$) of all the people who sent me their favorite song.
That is all!
Friday, February 25, 2011
March is MONEY Month!!!!
More accurately, gift card month. Keep checking every day to see what the contest is.
THE PRIZES - $100 Amex or Visa Gift Card
THE CONTESTS - Each day will be different, you'll have to be on your toes and checking the blog at the start of your shift, don't want to miss an opportunity.
THE DATES - We will run a contest 4 days each week, we will skip Tuesday since that is check day.
"But Jason can I win more than once?" I don't know, can you? Are you that good? We are going to try and mix up the games so everyone has an equal chance to win, but a motivated salesperson can come out big this month.
Always remember what Vanilla Ice says.......
THE PRIZES - $100 Amex or Visa Gift Card
THE CONTESTS - Each day will be different, you'll have to be on your toes and checking the blog at the start of your shift, don't want to miss an opportunity.
THE DATES - We will run a contest 4 days each week, we will skip Tuesday since that is check day.
"But Jason can I win more than once?" I don't know, can you? Are you that good? We are going to try and mix up the games so everyone has an equal chance to win, but a motivated salesperson can come out big this month.
Always remember what Vanilla Ice says.......
Thursday, February 10, 2011
Thursday
I'm getting messages from people. Some good, some not so good. The news is showing live shots of main roads which all look pretty good. Off ramps and secondary roads still look sloppy.
If you think you can make it in go ahead. Be safe. Check out the tdot cameras here
Those are Nashville cames, there are a couple of Frankliln cams here...
As always, be safe 1st. The sun is out pretty bright so that radiant heat should really start helping.
I am home with Riley (daycare closed). The wife made it in to her work going slow and steady.
If you think you can make it in go ahead. Be safe. Check out the tdot cameras here
Those are Nashville cames, there are a couple of Frankliln cams here...
As always, be safe 1st. The sun is out pretty bright so that radiant heat should really start helping.
I am home with Riley (daycare closed). The wife made it in to her work going slow and steady.
Wednesday, February 9, 2011
Finally Home ~ What about Tomorrow?
For me the day started with me leaving the house at 6am, getting home at 10pm. I know some people are still out there. Old Hickory seems to be the biggest offender of the evening. I'm told it's solid ice, fun times.
I drove through Nashville, up I65 and out I40. Not too bad, 1 lane on 65 was pretty clear and the other lanes were more slushy than anything. Some build up between the lanes.
Tomorrow - Let's do the ole favorite, start with a 2 hour delay and go from there. The snowmaggeden seems to be over for now, let's see how the roads get through the night. I think the interstates will be fine, but as usual the side streets are not going to be friendly.
Here's the classic "this is how much snow we got" shot.
And the "how deep the puppy prints look in the snow" shot.
Now let's see if my crocodile hunter accent comes through in these next shots.
Here we have the siberian husky. A strange and unusual animal.
Notice how she blends in with her surroundings in the snow.
She's on the hunt! Her target??? A squirrel that has been pestering her from high in a tree!
I drove through Nashville, up I65 and out I40. Not too bad, 1 lane on 65 was pretty clear and the other lanes were more slushy than anything. Some build up between the lanes.
Tomorrow - Let's do the ole favorite, start with a 2 hour delay and go from there. The snowmaggeden seems to be over for now, let's see how the roads get through the night. I think the interstates will be fine, but as usual the side streets are not going to be friendly.
Here's the classic "this is how much snow we got" shot.
And the "how deep the puppy prints look in the snow" shot.
Now let's see if my crocodile hunter accent comes through in these next shots.
Here we have the siberian husky. A strange and unusual animal.
Notice how she blends in with her surroundings in the snow.
She's on the hunt! Her target??? A squirrel that has been pestering her from high in a tree!
What a day!
Sheeeesh!
At 3:30pm in Cool Springs it was total grid lock. The grid lock had less to do with the weather and more to do with the panic of the weather. After spending about 2 hours and NOT getting out of Cool Springs I called the wife and told her I was heading back to work.
I know there are some a little irratated with me but I stayed open because there really wasn't anywhere to go. Those who left were stuck in traffic. Now at 8:30pm the volume of traffic is starting to clear up.
I've heard several stories of people getting home, slowly! Bill told me he was not home after about 3 hours. Hopefully he's there now.
DRIVE SAFE!!!
At 3:30pm in Cool Springs it was total grid lock. The grid lock had less to do with the weather and more to do with the panic of the weather. After spending about 2 hours and NOT getting out of Cool Springs I called the wife and told her I was heading back to work.
I know there are some a little irratated with me but I stayed open because there really wasn't anywhere to go. Those who left were stuck in traffic. Now at 8:30pm the volume of traffic is starting to clear up.
I've heard several stories of people getting home, slowly! Bill told me he was not home after about 3 hours. Hopefully he's there now.
DRIVE SAFE!!!
Will it ever stop?
Yo, I don't know, Turn off the lights and I'll glow
To the extreme I rock a mic like a vandal
Light up a stage and wax a chump like a candle.
whoa, flashback.
More snow is in our forecast, the Magazines.com weather center has been tracking a moist front coming in from the south that will undoubtedly combine with some frozen air along with a high pressure jet stream which will bring us snow today.
Here's the most recent forecasts...
http://www.newschannel5.com/category/105910/storm-5-weather-center
http://www.wkrn.com/Global/category.asp?C=126081
To the extreme I rock a mic like a vandal
Light up a stage and wax a chump like a candle.
whoa, flashback.
More snow is in our forecast, the Magazines.com weather center has been tracking a moist front coming in from the south that will undoubtedly combine with some frozen air along with a high pressure jet stream which will bring us snow today.
Here's the most recent forecasts...
http://www.newschannel5.com/category/105910/storm-5-weather-center
http://www.wkrn.com/Global/category.asp?C=126081
Wednesday, January 26, 2011
Official Announcement!!!!!!
Drum roll please........
Open for business. :)
As always -
1 - Be safe
2 - Drive slow
I know there are areas of town that are worse than others but the more street cams I see on the TV the roads just don't look like they are accumulating. The traffic that is out is enough to keep the roads clear.
Up here in Joelton we've received another 1/4 inch in the last 45 minutes. weeeeeee!
Open for business. :)
As always -
1 - Be safe
2 - Drive slow
I know there are areas of town that are worse than others but the more street cams I see on the TV the roads just don't look like they are accumulating. The traffic that is out is enough to keep the roads clear.
Up here in Joelton we've received another 1/4 inch in the last 45 minutes. weeeeeee!
Comments
Hello all - I just changed the settings so that ANYONE can comment. If you leave something annonymous please just put your name so I know what part of town we are talking about.
We may see some spam comments because of that as well.
We may see some spam comments because of that as well.
Working toward that official announcement -
Hey gang,
I'd like some help this morning. Here is a pic or 2 of my situation, you can see we've got a bit over 2 inches on the deck this morning and it's still coming down. What I have also is a nice layer of ice underneath the snow due to all the rain that happened last night and yesterday.
You can see some puppy paws on the deck. They were out about 10 minutes ago and their little prints are already filling in.
Davidson county schools just closed as of about 5 minutes ago and Williamson is still open at the time I'm typing this.
According to the news Joelton has 2 inches, North Nash 2 inches. Nashville itself has 1 inch and south into Brentwood/Franklin/Colombia has under an inch. Antioch and Murfreesboro also under an inch.
The street cams are showing that the interstates are good, no accumulation just wet. Majors like Old Hickory/Donelson Pike etc are starting to accumulate and as always the secondary roads are the ones that do not get attention.
At this point I'm inclined to delay 2 hours and recheck. But I'd like to hear from those south? How is it down there?
I'd like some help this morning. Here is a pic or 2 of my situation, you can see we've got a bit over 2 inches on the deck this morning and it's still coming down. What I have also is a nice layer of ice underneath the snow due to all the rain that happened last night and yesterday.
Davidson county schools just closed as of about 5 minutes ago and Williamson is still open at the time I'm typing this.
According to the news Joelton has 2 inches, North Nash 2 inches. Nashville itself has 1 inch and south into Brentwood/Franklin/Colombia has under an inch. Antioch and Murfreesboro also under an inch.
The street cams are showing that the interstates are good, no accumulation just wet. Majors like Old Hickory/Donelson Pike etc are starting to accumulate and as always the secondary roads are the ones that do not get attention.
At this point I'm inclined to delay 2 hours and recheck. But I'd like to hear from those south? How is it down there?
Tuesday, January 25, 2011
Here comes the snow again
Another snow storm approaches and depending on the forecast and channel you are watching you probably will here 1-2 OR 1-3 inches for us 1st thing tomorrow morning.
Oh! ^^^^ That is what I heard this morning. But Channel 5 News just posted this (below) which calls for 2-4 inches. (2-3 overnight and another 1 in the morning hours during our commute.)
http://www.newschannel5.com/category/105910/storm-5-weather-center
He called it "a messy commute" for the morning.
http://www.wkrn.com/Global/story.asp?S=13897269
Channel 2 still saying 1-3 inches.
Oh! ^^^^ That is what I heard this morning. But Channel 5 News just posted this (below) which calls for 2-4 inches. (2-3 overnight and another 1 in the morning hours during our commute.)
http://www.newschannel5.com/category/105910/storm-5-weather-center
He called it "a messy commute" for the morning.
http://www.wkrn.com/Global/story.asp?S=13897269
Channel 2 still saying 1-3 inches.
Friday, January 21, 2011
Couple people have made it in to work
quick update - main roads in Franklin are pretty good, I guess there is an accident on seaboard and their may be still a couple icey spots on that road.
Looks like 5 have made it in so far and more on there way.
BE SAFE!
Looks like 5 have made it in so far and more on there way.
BE SAFE!
Friday's Official Announcement
OK gang,
The good news is the sun is now out, that radiant heat will go a long way in melting off some of this mess.
I want to stick to the 2 hour delay and open the call center at 9am.
#1 -- Be Safe -
The latest traffic report showed that the interstates were almost 100% wet at this point. Main road are pretty good and should be fine in the next 1/2 hour to 1 hour. Biggest issue - making it to the main roads and getting out of driveways! Stay slow on those smaller roads.
#2 -- North side of town - You gals/guys use your judgement. I know that it is a bit worse up here this time.
I am available, give me a shout if you need anything.
The good news is the sun is now out, that radiant heat will go a long way in melting off some of this mess.
I want to stick to the 2 hour delay and open the call center at 9am.
#1 -- Be Safe -
The latest traffic report showed that the interstates were almost 100% wet at this point. Main road are pretty good and should be fine in the next 1/2 hour to 1 hour. Biggest issue - making it to the main roads and getting out of driveways! Stay slow on those smaller roads.
#2 -- North side of town - You gals/guys use your judgement. I know that it is a bit worse up here this time.
I am available, give me a shout if you need anything.
Jan 21, 2011 ---- 2 hour delay
Hey gang,
I'm starting this morning with a 2 hour delay. The north/west side of town - aka "Joelton" is pretty bad. Secondary roads are pretty much a skating rink, solid ice. From the shots I'm seeing on the news it looks like the main roads are still pretty bad as well.
I'm going to jump back on here around 7:30am and make another update.
*****Please leave me some comments******* How is it in your area? Nash? Antiock? Franklin? Colombia? Talk to me. :)
According to the news north of Nashville got in the 2+ inches snow, Nashville was at 1.1 inch and getting lower the further south you go. I have a little more than 2 on my deck and exactly 2 on my street.
I'm starting this morning with a 2 hour delay. The north/west side of town - aka "Joelton" is pretty bad. Secondary roads are pretty much a skating rink, solid ice. From the shots I'm seeing on the news it looks like the main roads are still pretty bad as well.
I'm going to jump back on here around 7:30am and make another update.
*****Please leave me some comments******* How is it in your area? Nash? Antiock? Franklin? Colombia? Talk to me. :)
According to the news north of Nashville got in the 2+ inches snow, Nashville was at 1.1 inch and getting lower the further south you go. I have a little more than 2 on my deck and exactly 2 on my street.
Thursday, January 20, 2011
Jan 20th - 2011 - The White Death From the Sky!
We have closed the office for the evening. There is enough traffic on the interstates and main roads that they should stay pretty good long enough for everyone to get home. Drive Safe!!!!
This storm is coming in hard and fast. Up here in Joelton it took about an hour longer than normal to get home. Not because of snow, the drivers! The road right to Riley's day care was pretty bad, I had to push a Beamer up a hill while Krista got the baby. Got the lady in the Beamer to a parking lot so that she could wait for her hubby to pick her up.
In the 15 minutes or so it took to help the Beamer lady the accumulation piled up pretty good. About 1/4 inch on the roads and close to 1 inch on the deck.
We'll update again in the morning.
This storm is coming in hard and fast. Up here in Joelton it took about an hour longer than normal to get home. Not because of snow, the drivers! The road right to Riley's day care was pretty bad, I had to push a Beamer up a hill while Krista got the baby. Got the lady in the Beamer to a parking lot so that she could wait for her hubby to pick her up.
In the 15 minutes or so it took to help the Beamer lady the accumulation piled up pretty good. About 1/4 inch on the roads and close to 1 inch on the deck.
We'll update again in the morning.
It's knocking on the door
http://www.newschannel5.com/category/105910/storm-5-weather-center
"It's knocking on our door" ~ Says Leland from Channel 5
Here comes the snow, do di do doo, here comes the snow and I say...It's alright!
Someone needs to get the reference ^^^^^^^ come on now!
Christen and I will be in touch around 5pm to see whats going on and how the roads are doing.
Looks like they've changed from "1 inch" to "1-2 inches". Lets keep our hopes up that it's more like 0-1 so schools don't close for 5 days because of the roads being bad in Joelton. :)
Reminders -
-Be Safe
-Drive Slow
-Don't slam on your brakes
-Think about giving yourself 5-10 times the normal amount of space to stop
-The best way to slow down is to not be going to fast in the 1st place
"It's knocking on our door" ~ Says Leland from Channel 5
Here comes the snow, do di do doo, here comes the snow and I say...It's alright!
Someone needs to get the reference ^^^^^^^ come on now!
Christen and I will be in touch around 5pm to see whats going on and how the roads are doing.
Looks like they've changed from "1 inch" to "1-2 inches". Lets keep our hopes up that it's more like 0-1 so schools don't close for 5 days because of the roads being bad in Joelton. :)
Reminders -
-Be Safe
-Drive Slow
-Don't slam on your brakes
-Think about giving yourself 5-10 times the normal amount of space to stop
-The best way to slow down is to not be going to fast in the 1st place
Wednesday, January 19, 2011
Wednesday Night Update - Jan 19
http://www.newschannel5.com/category/105910/storm-5-weather-center
Looks like they are predicting us to get hit from about 4pm-Midnight with 1 inch of snow. We shall keep an eye on it tomorrow afternoon!
Looks like they are predicting us to get hit from about 4pm-Midnight with 1 inch of snow. We shall keep an eye on it tomorrow afternoon!
More snow for Nashville
Schools may close for another week or 2 because we're gonna get an inch or 2. :)
http://www.newschannel5.com/category/101741/seven-day-forecast
As you know forecasts are always changing, as of right now they are calling for a good day tomorrow and a cold evening with a 70% chance of snow.
for us this means a sloow drive home for the night shifters and a slow drive in for the Friday day shifters.
http://www.weather.com/weather/5-day/Franklin+TN+37067
This storm as of right now should be a mild one and should affect the north more than the south parts of TN.
Drive safe!
Notice the brake lights in this video. Solid. In the ice and snow we pump our brakes. Pump them! Nice and easy, no sudden movements. It doesn't make for exciting footage but I know there were people making it down this hill, I wish they'd show some examples of that, there is a fire truck at the end that doesn't slide at all. (check out the bus at the 3:30 mark.)
http://www.newschannel5.com/category/101741/seven-day-forecast
As you know forecasts are always changing, as of right now they are calling for a good day tomorrow and a cold evening with a 70% chance of snow.
for us this means a sloow drive home for the night shifters and a slow drive in for the Friday day shifters.
http://www.weather.com/weather/5-day/Franklin+TN+37067
This storm as of right now should be a mild one and should affect the north more than the south parts of TN.
Drive safe!
Notice the brake lights in this video. Solid. In the ice and snow we pump our brakes. Pump them! Nice and easy, no sudden movements. It doesn't make for exciting footage but I know there were people making it down this hill, I wish they'd show some examples of that, there is a fire truck at the end that doesn't slide at all. (check out the bus at the 3:30 mark.)
Tuesday, January 11, 2011
Tuesday Jan 11
Just a dusting of new snow so we will be business as usual today.
Be safe on the side streets!
Be safe on the side streets!
Monday, January 10, 2011
Drive in not too shabby
Interstates were better than I expected listening to the news. They are snow/slush covered but there is enough traffic that it's not icy. The cool springs off ramp was about as bad as it got.
People are here and things are well.
People are here and things are well.
Monday January 10, 2011 **official announcement**
The snow came down and the news is saying it's over for now. More could be coming tomorrow.
I'm getting updates of "3 inches" from Colombia and from Smyrna.
Magazines.com is OPEN for business. As always.....
1 - Be safe, drive slow.
2 - Come on in to work.
News Channel 4 just showed downtown Franklin (the circle) and the businesses were opening and cars were getting through fine.
Drive slooooow. If you are coming to a stop sign or light give yourself 5 times the distance you normally would. Get to a main road instead of shortcuts.
I'm getting updates of "3 inches" from Colombia and from Smyrna.
Magazines.com is OPEN for business. As always.....
1 - Be safe, drive slow.
2 - Come on in to work.
News Channel 4 just showed downtown Franklin (the circle) and the businesses were opening and cars were getting through fine.
Drive slooooow. If you are coming to a stop sign or light give yourself 5 times the distance you normally would. Get to a main road instead of shortcuts.
Sunday, January 9, 2011
The 10 o'clock news
So they are now increasing their estimates. Colombia 5 inches! Franklin/Murfreesboro 4 inches. Nashville 3.
Add some comments on here in the morning about what is going on in your area. Since I'm north this should be one of those rare storms where I get the least of it.
Add some comments on here in the morning about what is going on in your area. Since I'm north this should be one of those rare storms where I get the least of it.
Sunday Jan 9th Update
http://www.weather.com/weather/wxdetail/37067?dayNum=1 From weather.com. This indicates it will begin snowing around midnight and keep it up all day tomorrow. Wahooo!!!!
http://www.wkrn.com/Global/category.asp?C=126081 News Channel 2's forecast.
So give yourself some extra time tomorrow to get in safe.
And, since we are talking about Monday GO DUCKS!!!!!
Note that Auburn does NOT have a power ballad sung by Sebastian Back.
http://www.wkrn.com/Global/category.asp?C=126081 News Channel 2's forecast.
So give yourself some extra time tomorrow to get in safe.
And, since we are talking about Monday GO DUCKS!!!!!
Note that Auburn does NOT have a power ballad sung by Sebastian Back.
Monday morning could be a rough one
http://www.newschannel5.com/category/105910/storm-5-weather-center
This is last nights forecast, calling for 2-4 inches in Nashville. Those of you further south could get an extra inch or so on top of that! I'm talking to you Colombia. This particular forecast says it is not going to start until 8am Monday, there are others who say we will wake up to snow.
I'll try to post again this evening.
This is last nights forecast, calling for 2-4 inches in Nashville. Those of you further south could get an extra inch or so on top of that! I'm talking to you Colombia. This particular forecast says it is not going to start until 8am Monday, there are others who say we will wake up to snow.
I'll try to post again this evening.
Saturday, January 8, 2011
Looks like snow
It's late in the evening (or early in the morning) and I've got some snow on my deck but it is not sticking to the roads. The temperature is just over freezing (33 degrees) so nothing "should" be sticking around but the temp is dropping and could dip below freezing for the morning and throughout the day tomorrow. Last I saw on the news was that the north side, me, was getting the worse of this part of the storm so I'm not sure how Nashville, Antioch or Franklin are doing.
As usual take your time, drive slow and be safe!
http://www.newschannel5.com/category/106079/hd-doppler-radar Here are the radar views at 2:15am. Looks like it's sliding right over us.
http://www.newschannel5.com/category/125220/video-landing-page?clipId=5450108&topVideoCatNo=85811&autoStart=true Here's the Friday evening forecast. She refers to "light snow" and "a dusting".
At this point not looking at any closings or delays but as always I trust your judgement.
As usual take your time, drive slow and be safe!
http://www.newschannel5.com/category/106079/hd-doppler-radar Here are the radar views at 2:15am. Looks like it's sliding right over us.
http://www.newschannel5.com/category/125220/video-landing-page?clipId=5450108&topVideoCatNo=85811&autoStart=true Here's the Friday evening forecast. She refers to "light snow" and "a dusting".
At this point not looking at any closings or delays but as always I trust your judgement.
Wednesday, January 5, 2011
Snowing in Nashville this week
It's January 5th and as the weatherman put it this morning...."winter is not over yet"
Great quote, technically winter just started so we've got a ways to go.
It's snowing right now but the temp is our friend, it's 35 or so right now and climbing which means that snow can't stick around. I will keep an eye on it but right now it looks like today and Friday we'll be getting on again off again snow flurries with temperatures over 32. Which, if you remember from science class, means it cannot remain frozen. :)
Great quote, technically winter just started so we've got a ways to go.
It's snowing right now but the temp is our friend, it's 35 or so right now and climbing which means that snow can't stick around. I will keep an eye on it but right now it looks like today and Friday we'll be getting on again off again snow flurries with temperatures over 32. Which, if you remember from science class, means it cannot remain frozen. :)
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