Sharpen the Saw

I talk a lot about taking a little bit of time to “sharpen the saw.”

If you’ve ever had to cut something with a saw and you’ve had a dull blade you know that it makes for a tough tough time.   Takes 2 times as long and twice the effort.   You should always take time to sharpen it.   In terms of our career and life, we should take a bit of time each and every day to sharpen our brain.  Hone our skills.

Did you know that in our learning library we have 4 of the top 15 customer service books?    How many have you read????   Any?  

·         The Zappos book, Delivering Happiness

·         The Starbucks Experience

·         Your call is (not that) important to us

·         The Nordstrom Way

We have a ton of books up there.   Even if you are a moderate reader you can take 30 minutes a day and get through a book in a few weeks.   Believe me when I say…..I HATE reading.   Can’t stand it.   But, I do like to make myself better each and every day.   So I do it. 

You are in customer service.  Why wouldn’t you read up, try to learn a new technique or two.   The great thing about sharpening the saw is that it doesn’t just apply to this job.   You can apply it to any future job and in many cases to your personal life.   So there is really not 1 down side to taking some time out to learn something new.  

Give it a shot!   To check those, or any other books from the library, talk to Bill.