Thursday, November 13, 2014

The Right Path is Often the Harder Path

Good Morning Class!

It is often harder to do the right thing.   If you want to be healthy you should eat right.   But ice cream tastes WAY better than broccoli.   I think everyone grasps the fact that smoking is bad for you, but people do it.   I love it when you offer someone junk food and they say “well, I don’t NEED a cookie.”    I mean, nobody NEEDS a cookie.  It isn’t like anyone’s ever been at a doctor, he looks down at the chart and says “you know what you need?   You need a cookie.  STAT!”   But they’re pretty good so I’m gonna keep eating them.  

The same can be said at work.   So easy to NOT put a note in.   Takes longer to put the note.  The chances are this customer wont call back, so we probably don’t need the note.    But is it right?   Part of customer service is taking full care of the customer.   We’ve probably all had a situation where we had to repeat ourselves because a rep at Verizon or Comcast or Directtv didn’t do what they said they were going to do.    It would have been more work for them to follow up like they said.   That is why customer service has a bad rap now a days.  


We all know we need to save money for our future.  But going out on the town it FUN!    Hard work to stay home when everyone is out.   Being a parent and disciplining your child is really hard.   You want them to always be happy and to have all the things you didn’t.   But giving them the world often isn’t the right thing to do.   Letting them get away with stuff isn’t the right thing to do. 

To steal a line from Dave Ramsey  -   “Children do what feels good, adults do the right thing.”      Many people grow up without learning to be an adult.  

Like many things I talk about this is 100% up to YOU.   Even if you haven’t been the most adult of the adults you can make a decision right now to get on the right track.  With any aspect of your life.   You can pull out your QA form and make sure you are doing everything the customer AND the company want you to do.   You can eat right, quit smoking, save for your future, go back to school or whatever you want to do.  


I believe that if you get on the right path, and you do the right things….. You’ll improve yourself each and every day in some small way and in time you will have made a difference in your life and in those around you.

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